Refund Policy
Refund Policy
Damaged Items and Issues
Please thoroughly examine your order upon arrival and reach out to us promptly if you discover any defects, damages, or if you've received an incorrect item. This allows us to promptly address the matter and rectify it.
In the event of items sustaining damage during transit, kindly get in touch with us and retain all packaging and items. Please note that a refund will only be issued after this assessment has been completed.
If we agree to refund your order upon your request, you may incur relevant fees such as merchant, shipping and restocking.
To initiate a return, please contact us at info@thepapercollective.com.au. Upon acceptance of your return request, we will provide detailed instructions on how and where to send your package. Any items sent back to us without prior authorisation will not be accepted.
For any queries regarding returns, feel free to reach out to us at info@thepapercollective.com.au.
Exceptions / Non-Returnable Items
We do not accept returns unless the product is faulty or damaged. Please inform us within 24 hours of receiving your order if you have received a faulty or damaged item.
Refunds
Once we have received and inspected your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Damaged Items and Issues
Please thoroughly examine your order upon arrival and reach out to us promptly if you discover any defects, damages, or if you've received an incorrect item. This allows us to promptly address the matter and rectify it.
In the event of items sustaining damage during transit, kindly get in touch with us and retain all packaging and items. Please note that a refund will only be issued after this assessment has been completed.
If we agree to refund your order upon your request, you may incur relevant fees such as merchant, shipping and restocking.
To initiate a return, please contact us at info@thepapercollective.com.au. Upon acceptance of your return request, we will provide detailed instructions on how and where to send your package. Any items sent back to us without prior authorisation will not be accepted.
For any queries regarding returns, feel free to reach out to us at info@thepapercollective.com.au.
Exceptions / Non-Returnable Items
We do not accept returns unless the product is faulty or damaged. Please inform us within 24 hours of receiving your order if you have received a faulty or damaged item.
Refunds
Once we have received and inspected your return, we will notify you of the approval status for your refund. If approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.